Privacy Policy
Effective Date: July 18, 2025

1. General Provisions
This Privacy Policy (hereinafter - "Policy") defines the procedure for processing personal data and measures to ensure the security of personal data on the website easythai.co (hereinafter - "Website").
Expansion Group LLP (hereinafter - "easythai co", "Company", "we") respects the privacy rights of users and strives to protect the personal data of Website users (hereinafter - "Users", "you").
Use of the Website constitutes your unconditional consent to this Policy and the terms of personal data processing specified herein.

2. Personal Data We Collect
When using the Website, we may collect the following personal data:
2.1. Data Provided by the User:First and last name
  • Phone number
  • Email address
  • Passport details (if necessary for service provision)
  • Residential address
  • Information about visas and travel
2.2. Automatically Collected Data:IP address
  • Browser and device information
  • Location data
  • Information about activities on the Website
  • Cookie files
3. Purposes of Personal Data Processing
We process personal data for the following purposes:
  • Providing visa processing services and consultations
  • Communication with Users through WhatsApp Business API
  • Processing applications and requests
  • Improving service quality
  • Sending informational and marketing messages
  • Compliance with legal requirements

4. Right to Send Messages and Newsletters
The Company has the right to send Users notifications about new services, special offers, changes in visa legislation, important news, and various events through WhatsApp, email, and other communication channels.
Users may opt out of receiving informational and marketing messages at any time in the following ways:
  • By sending "UNSUBSCRIBE" or "STOP" message via WhatsApp to the number from which messages are received
  • By sending an email to dtv.visa.thai@gmail.com with the subject "Unsubscribe from newsletter"
  • By clicking the "Unsubscribe" link in the received email
  • By contacting us through any other convenient method
After unsubscribing from the newsletter, we will stop sending marketing messages but may continue to send important notifications related to service provision (for example, your visa application status).

5. Use of WhatsApp Business API
To improve service quality and prompt communication, we use WhatsApp Business API. When communicating via WhatsApp:
  • We collect and process your phone number and messages
  • Correspondence may be saved to improve service quality
  • You can block our number on WhatsApp at any time
  • We comply with WhatsApp and Meta privacy policies

6. Transfer of Personal Data to Third PartiesWe may transfer your personal data to:
  • Partners for service provision (visa centers, consulates)
  • Document delivery services
  • Payment systems for payment processing
  • In cases provided by law
We do not sell or transfer personal data to third parties for marketing purposes without your consent.

7. Storage and Protection of Personal Data
7.1. Storage Terms:We store personal data for the period necessary to achieve processing purposes
  • After service completion, data is stored in accordance with legal requirements
  • You may request deletion of your data at any time
7.2. Protection Measures:Use of secure data transmission protocols
  • Restricted access to personal data
  • Regular security system updates
  • Training employees on personal data handling rules

8. User Rights
You have the right to:
  • Receive information about the processing of your personal data
  • Request clarification, blocking, or destruction of personal data
  • Withdraw consent to personal data processing
  • Opt out of receiving newsletters
  • File a complaint with the authorized body

9. Cookie Files
The Website uses cookie files for:
  • Saving settings and preferences
  • User authentication
  • Website usage analysis
  • Functionality improvement
You can disable cookies in your browser settings, but this may affect Website functionality.

10. Changes to Privacy PolicyWe may update this Policy. When making significant changes, we will notify you through the Website or by email. Continued use of the Website after changes means agreement with the updated Policy.

11. Contact Information
For all questions related to personal data processing, you can contact us:
Email: dtv.visa.thai@gmail.com
WhatsApp: +66948963049
Address: Kazakhstan, Aktau city, Microdistrict 8, building 39A

12. Applicable Law
This Policy is governed by and construed in accordance with the laws of the Republic of Kazakhstan. All disputes arising in connection with this Policy shall be resolved in accordance with applicable law.

Last updated: July 18, 2025
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